Damaged or Defective Items

Damaged or Defective Items

If your order arrives damaged, you need to email cheapsmokingpipe@hotmail.com or Whatsapp +8617306022313 within 24 hours to notify us of the problem. We may request images or ask you to mail the item back to us. Once we have received the proper images, we will send out a replacement within 24 hours.

cheapsmokingpipe shop resolution center will commence arbitration in accordance with the terms set forth by the seller. This applies to any Return & Refund requests from buyers, unless there any outstanding after-sales service terms previously set-forth by the seller. If there have been any terms set-forth by the seller in the after-sales service terms, then cheapsmokingpipe shop resolution center with determine the outcome based on any discrepancies on the sellers’ terms.

If buyers wishes to return the item(s) for any reason, this should be subjected to seller’s after-sale service terms including custom-made & personal items. cheapsmokingpipe shop Resolution Center will commence arbitration based on both the after-sale service terms and actual dispute case.